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Terms & Conditions



This website is operated by Excliv. Throughout the site, the terms "we", "us" and "our" refer to Excliv. Excliv offers this website, including all information, tools and services available from this site to you and you will be entitled to submit electronic orders. Please read these Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree, please do not access or use this Website or use any service. Any violation of the terms will result in termination of your account.

We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website at any time without notice.

Account Terms

By registering with the Website you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any


Please note that some items may appear a different size online in order to show specific product detailing or to show the in product in full. Product photography reflects the best specification of the item, but some might alter in size due to different versions of digital screens and web platforms, therefore we cannot ensure that the exact sizing of products will always be shown.

Errors, Inaccuracies & Omissions

Although we try to maintain accurate and current information on our site, mistakes do happen. Contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

Excliv reserve the right to correct these errors, even after an order has been submitted. We will however, contact you before making any changes to your order. We apologize for any inconvenience this may cause.

Complaints & Claims

If you have any dissatisfaction with our products or service, Please contact us at You will receive a written response within 7 working days.


 Excliv jewelry is under warranty for any manufacturing defects for 12 months from the date of purchase. This does not cover accidental damages, misuse, improper storage of the product, unauthorized modifications or normal wear and tear. For the warranty to be valid, proof of purchase is required.

 After 12 months, please contact us for price quote to repair at your cost. Repairs can take 4-6 weeks.

Cancellation Policy

Cancellation by you:
We are unable to cancel or make changes to orders once placed. Orders are eligible to be returned upon receipt. Please refer to the Returns and Exchanges section.

Cancellation by us:
We reserve the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.