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Privacy & Security

Personal Data Secure

We will collect and hold certain information about you online when you provide it to us(make a purchase, register, sign up to our mailing list, contact us) to ensure you have the best possible optimised online shopping experience, and to successfully fulfil your order and to process its tracking. We value your privacy and keeping your data information safe and secure is crucial for us. We will not sell, share or trade any information you supply to us with a third party.

Mailing Information

We use your email address to inform you about your recent order, shipment and tracking information. We may also contact you to inform you about our special offers, sneak peeks, new collections, exciting news and upcoming collaborations. If you choose to discontinue receiving our newsletters via email, then click on the 'unsubscribe' link at the bottom of any of our emails.

Secure Payment

We accept major credit and debit cards and PayPal. To process an order, we need your credit/ debit card number and expiry date, plus any security details that the credit card processor may require. The employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you are done so on a secure server using PayPal. We do not store credit card details nor do we share customer
details with any 3rd parties. Please note, we do not store any financial information from you.

Cookies

Cookies are small text files that specific internet browsers use on your electronic device when you view certain websites online. The purpose of cookies is to store and retain personal preferences about the user and to remember when the user returns, as a result creating a quicker service and fully optimised website. We use cookies on our site to track our customer's patterns and behaviors. It creates an easy enjoyable and better personalised shopping experience for our customers by adhering to their specific preferences.

Most internet browsers use cookies as a default setting but there is the option to set up a 'private' mode on your browser, which would mean the cookies are removed after visiting a website. However, this could alter your user experience with our website as certain functionalities will not be optimised.

Policy Changes

We reserve the right to amend or update from time to time this Privacy Policy in its sole discretion and without prior notice. When changes have been made to our Privacy Policy it will be updated within the Privacy Policy footer section, Please refer to this section to stay informed.

Contact Information

Our privacy policy describes the information that we collect through our website and how we use it. If you have any questions, please email: service@excliv.com.